Prestige Privacy Policy

At Prestige, we are committed to protecting your personal data and respecting your right to privacy while you enjoy everything Prestige Casino has to offer. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or register with Prestige Casino online, and it applies to every player who creates an account, deposits funds, or otherwise interacts with our platform at casinoprestige.com. Casino Prestige is operated by Gophoenix Solutions Limited, a company registered under Costa Rican law, with our parent company Gophoenix Solutions Ltd providing back-office and payment settlement services from our Cyprus offices. By using our services, you agree to the practices described below.

Information We Collect

When you register for Prestige Casino online or use any of our features, we collect information necessary to verify your identity, process transactions, and provide you with a safe gaming environment. We gather this data directly from you, automatically through your device, and occasionally from trusted third parties such as payment providers and identity verification services.

• We collect registration details, including your name, date of birth, email address, phone number, and residential address when you sign up for Prestige casino login credentials.
• We record financial information such as deposit and withdrawal history, payment method details, and transaction records related to both Fiat and Crypto currencies.
• We track your gaming activity, including games played, wagers placed, bonus usage, and Wheel of Luck participation, to improve our services and personalise your experience.
• We collect technical data such as your IP address, browser type, device identifiers, and login timestamps whenever you access Prestige casino login pages or our mobile-optimised site.
• We may collect identity verification documents to confirm your age and identity in accordance with our licensing obligations.

How We Use Your Information

We use the information we collect to operate Prestige Casino responsibly and to comply with our regulatory obligations under Tobique license #0000024, issued by the Tobique Gaming Commission (TGC). Our use of your data is limited to legitimate business purposes.

• We use your data to create and manage your account, process deposits and withdrawals, and verify your identity before releasing funds.
• We use your gaming history to administer our Welcome Package, Wheel of Luck spins, Daily Rewards, Deposit Stamps, and our VIP loyalty program, The Perks.
• We analyse your activity to detect fraud, prevent money laundering, and protect the integrity of our platform.
• We send you communications about promotions, bonus offers, and account updates, unless you opt out of marketing messages.
• We use aggregated, anonymised data to improve our website, game selection, and customer support quality.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while browsing Prestige casino online. Cookies help us remember your preferences, keep you securely logged in, and understand how players interact with our games and promotions. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our website. For more details, please refer to our separate Cookie Policy.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with select partners to operate Prestige Casino effectively and lawfully.

• We share data with payment processors and financial institutions to complete deposits and withdrawals across Fiat and Crypto currencies.
• We share information with our parent company, Gophoenix Solutions Ltd, which provides back-office services including payment settlement on our behalf.
• We may disclose data to regulatory authorities, law enforcement, or auditors when required by applicable law or our gaming license conditions.
• We work with identity verification providers and fraud prevention services to keep our platform secure for every player.
• We may share anonymised statistics with game providers such as Pragmatic Play, NetEnt, Evolution Gaming, and others featured in our library, without revealing your personal identity.

Data Security

We take data security seriously and implement industry-standard measures to safeguard your personal and financial information. Our systems use encryption protocols, secure servers, and restricted access controls to prevent unauthorised access, alteration, or disclosure of your data. While we strive to protect your information at every stage, no method of transmission over the internet is entirely risk-free, and we encourage you to use strong passwords and keep your Prestige casino login details confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, accounting, and regulatory requirements under our Tobique license. Once your data is no longer required, we securely delete or anonymise it in accordance with our internal retention procedures.

Your Rights

We respect your rights regarding your personal data. Depending on your jurisdiction, including the United Kingdom, Canada, Italy, France, Poland, Germany, and Portugal, you may have the right to access, correct, or request deletion of your information.

• You have the right to request a copy of the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information in your Prestige casino account.
• You can request that we delete your data, subject to our legal and regulatory retention obligations.
• You may withdraw consent for marketing communications at any time by contacting our support team.
• You have the right to object to certain types of data processing, including profiling used for promotional purposes.

To exercise any of these rights, please contact us at support@casinoprestigemail.com, and our team will respond promptly to your request.

International Data Transfers

Because we serve players across multiple countries and operate through our Costa Rican entity with back-office support from our Cyprus-based parent company, your data may be transferred and processed outside your country of residence. We ensure that any such transfers are conducted with appropriate safeguards to maintain the confidentiality and security of your information.

Children's Privacy

Prestige Casino is intended exclusively for adults. We do not knowingly collect personal data from anyone under the legal gambling age in their jurisdiction. If we discover that we have inadvertently collected information from a minor, we will take immediate steps to delete such data and close the associated account.

Third-Party Links

Our website may contain links to third-party sites, including payment providers or affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before submitting any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of Prestige casino online after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, our support team is available 24/7 via live chat or email at support@casinoprestigemail.com. Whether you are curious about our security measures, want to update your account details, or have concerns about how Prestige Casino processes your information, we are here to help.